LOOPERTV TERMS OF SERVICE 

Updated to September 2026 

 

1. Definitions 

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In these Terms and Conditions: 

1.1 “Client” means the person or persons contracting with Looper. 

1.2 “Days” shall mean calendar days, inclusive of public holidays and weekends. 

1.3 “Looper Media” means Looper Media (Pty) Ltd, Reg no. 2023/793065/07, a private company incorporated in terms of the laws of the Republic of South Africa. 

1.4 “LooperTV” means both the software necessary for the functioning of the product, all modules within LooperTV such as EventLoop, and the hardware provided to the Client by Looper, including any peripherals. 

1.5 “Terms” means these Terms of Service and any ancillary agreements expressly referred to herein. 

1.6 The “Service” means the supply of the physical and digital components necessary for the functioning of LooperTV. 

 

2. Applicable terms. 

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2.1 These Terms cover the provision to the client of the Service, including the physical device and all peripherals, all software components and modules, and all accesses necessary for the proper functioning of LooperTV. 

2.2 By entering into an agreement with Looper Media for the provisioning of the Service, the client is deemed to have read and understood these Terms. 

2.3 These Terms may be updated by Looper Media from time to time for legal or operational reasons. Such update will be preceded with at least 30 days advanced notice and details of the upcoming update, save where the update to the Terms must be immediate as required by law. 

2.4 By continued use of the Service after the aforementioned updates come into effect, the Client will be deemed to have accepted the updated Terms. 

 

3. Licensing and Reservation of Ownership 

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3.1 A month-to-month subscription for the Service grants the Client a limited license only to use LooperTV. Nothing in this agreement grants the Client any ownership rights over, or interest in, or title to, LooperTV and its software, hardware and any module thereof. 

3.2 All rights, title and interest in LooperTV remain the intellectual property of Looper Media in their entirety. 

 

4. Fees 

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4.1 A subscription to the Service requires the payment of a monthly fee to Looper Media, such amount to be invoiced in advance at the beginning of each calendar month. 

4.2 The fee payable to Looper Media may be adjusted by Looper Media from time to time due to operational requirements. Such change in pricing will be communicated to clients via email at least 30 days before the price increase become effective. 

4.3 New Clients will be liable to pay an upfront, non-refundable Initiation fee to be invoiced and paid prior to the commencement of the Service. 

4.4 Payment to Looper Media is to be made within 10 days of the date of invoice.   

 

5. Period 

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Any agreement for the provisioning of the Service is subject to an initial fixed minimum term of three months, after which they operate on a month-to-month basis until cancelled by either party 

 

6. Lawful and Reasonable use 

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6.1 Subject to the limits contained in Clause 6 of the Terms, the Client can use LooperTV for any purpose it deems fit, save where the use thereof is unlawful or would cause reputational harm to Looper Media. 

6.2 The Client may not reverse-engineer, adapt, derivate, alter, modify, merge, bundle, copy, translate or in any other way engage with or interfere with Looper Media’s or LooperTV’s software and code, and the Client may not use the physical hardware for any purpose other than running LooperTV. 

6.3 The Client shall not sub-lease, license or rent LooperTV’s hardware or software to any third part save with Looper Media’s express prior written consent. This does not restrict the Client from using the EventLoop software in the ordinary course of its business. 

 

7. Cancellation 

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7.1 Both the Client and Looper Media may cancel the subscription to the Service by written notice, such cancellation to take effect at the end of the month following the month in which the notice was received.  

7.2 All fees and obligations owed by both parties remain fully operative until the cancellation becomes effective at the end of the following month. 

7.3 In the event of non-payment of the subscribed fees, Looper Media may suspend the Service to the customer on 7 days’ notice of default. 

 

8. Intellectual Property and Data  

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8.1 The LooperTV software, its modules, and all logos and branding of Looper Media are the intellectual property of Looper Media and nothing herein should be construed as vesting any rights therein. Looper Media’s intellectual property and copyright rights remain fully reserved. 

8.2 Notwithstanding the above, the Client may use LooperTV and EventLoop logos and marks in its marketing and promotional material on condition that Looper Media is identified as the owner and service provider of such. 

8.3 Any content uploaded to LooperTV by the Client remains the property of the Client. Equally, ownership of any content uploaded to an EventLoop event run by the Client becomes the property of the Client. Looper Media acquires no right, title or interest over the content in either scenario. 

 

9. Data Storage 

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9.1 At all times, the Client’s data will be stored and processed in a manner compliant with the Protection of Personal Information Act, 2013, as amended. 

9.2 Any data uploaded to LooperTV will be stored in offsite servers for as long as the data is required. 

9.3 The general data storage provision above does not apply to content uploaded into the EventLoop module. Here, uploaded data will be stored in servers for the following periods of time: 

1. For the duration of any live EventLoop event, the data will be fully accessible in a user-facing gallery. 

2. After the EventLoop event has ended, the data will be accessible in a public-facing gallery for 30 days. 

3. After the 30-day period has elapsed, the data will be archived pending deletion. It will not be accessible by users during this time, although the Client’s EventLoop Admins can still access this after this time. 

4. After the 30-day archiving period has elapsed, the data will be irrecoverably shredded. 

9.4 Notwithstanding the above, the Client may request for the deletion of its data from Looper Media’s servers at any time. 

 

10. Hardware 

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10.1 All hardware (including peripherals) supplied by Looper Media remains the property of Looper Media. 

10.2 The Client must take ordinary, reasonable precautions to ensure the safety of Looper Media hardware in their possession. 

10.3 In the event of the hardware being damaged, stolen or should it malfunction, Looper Media will replace this at its cost subject to the following: 

1. If the hardware is lost or stolen, the Client is to provide a police report regarding the theft before replacement hardware is provided. If no police report is provided, the hardware will be replaced at the Client’s cost. 

2. If the hardware is damaged or malfunctions, such damaged or malfunctioning hardware must be returned to Looper Media before replacement hardware is provided. If the damaged or malfunctioning hardware is not returned to Looper Media, or if the damage or malfunctioning is due to tampering, deliberate action or gross negligence by the Client, the hardware will be replaced at the Client’s cost. 

  

11. Support 

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11.1 Support will be offered by email Monday – Friday from 9am – 5pm. 

11.2 Any general queries may be addressed by email to creativestudio@loopermedia.co.za 

11.3 Any technical support may be addressed by email to Calvin.Smit@loopermedia.co.za 

11.4 Any account support may be addressed by email to Brendan.vanzyl@loopermedia.co.za 

 

12. Privacy and Confidentiality 

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12.1 Pursuant to providing the Service to the Client, Looper Media will need to store and process the Client’s personally identifying data as well as all data uploaded onto LooperTV. The Client agrees that Looper Media may store and Process such information (as defined in the Protection of Personal Information Act, 2013) to the minimum extent necessary for the Service Provider to provide the Service. 

12.2 Looper Media is not permitted to share, disclose or disseminate any of the Client’s confidential information and data acquired during the provisioning of the Service without written permission from the Client, save as may be required by law. The Service Provider acknowledges that it is bound by the provisions of the Protection of Personal Information Act, 2013.  

12.3 All of the terms relating to Privacy and Security will last in perpetuity regardless of cancellation of the service by either the Client or Looper Media. 

 

13. General Terms 

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13.1 The service provided to the Client is not exclusive. Both the Client and Looper Media may enter into similar agreements with other parties. 

13.2 The Client may not be ceded or assign the Service to any third party without the prior consent of Looper Media. 

13.3 These Terms are governed by the laws of the Republic of South Africa. By accepting these Terms, the Client consents to the jurisdiction any appropriate court in South Africa for the adjudication of any dispute arising